Shipping policy

NVM COLLECTS SHIPPING POLICY

Last Updated: June 2026

Thank you for shopping with NVM Collects. This Shipping Policy explains how orders are processed, packed, and shipped.

 1.  Order Processing

Orders are typically processed within 1–10 business days following the livestream in which the product is opened.

Processing times may vary depending on order volume, holidays, product releases, conventions, travel, weather conditions, or other unforeseen circumstances.

NVM Collects is not responsible for delays caused by shipping carriers or circumstances outside of our control.

2. Rip & Ship Orders

For Rip & Ship products, only qualifying hit cards, as determined by NVM Collects in its sole discretion, will be shipped.

Non-hit cards, including commons, uncommons, regular rares, energy cards, code cards, and other bulk cards, will not be shipped unless specifically stated otherwise in the product description.

By purchasing a Rip & Ship product, you acknowledge and agree to these shipping terms.

3. Packaging Standards

NVM Collects takes reasonable care to protect cards during shipment.

Depending on the card and order value, cards may be shipped using:

• Penny sleeves
• Premium sleeves
• Top loaders
• Semi-rigid card savers
• Team bags
• Bubble mailers
• Boxes
• Additional protective materials as deemed appropriate

Packaging methods may vary at the sole discretion of NVM Collects.

4. Shipping Destinations

NVM Collects currently ships to Canada, the United States, and select international destinations.

Availability may change at any time without notice.

Customers are responsible for ensuring their shipping address is complete and accurate before placing an order.

5. Incorrect Addresses

If a customer provides an incorrect shipping address, NVM Collects is not responsible for delays, failed deliveries, lost shipments, or additional shipping charges.

Orders returned due to an incorrect address may require additional shipping fees before being re-shipped.

6. Combined Shipping

NVM Collects may combine multiple orders into a single shipment whenever practical.

Orders placed across multiple livestreams may be held and combined at the discretion of NVM Collects.

7. Tracking Information

Tracking information will be provided when available through the selected shipping service.

Not all shipping methods include tracking.

Customers are responsible for monitoring tracking updates once an order has been shipped.

8. Lost, Stolen, or Delayed Packages

Once a package has been transferred to the shipping carrier, responsibility for delivery rests with the carrier.

NVM Collects is not responsible for:

• Lost packages
• Stolen packages
• Delivery delays
• Weather-related delays
• Customs delays
• Carrier errors

Customers should contact the shipping carrier directly regarding delivery issues.

NVM Collects will make reasonable efforts to assist customers in locating shipments but cannot guarantee recovery or reimbursement.

9. Customs, Duties, and Import Taxes

International customers are responsible for any customs duties, import taxes, brokerage fees, VAT, GST, HST, or other charges imposed by their country.

NVM Collects is not responsible for delays caused by customs processing

10. Delivery Timeframes

Delivery estimates are provided by shipping carriers and are not guaranteed by NVM Collects.

Transit times may vary significantly depending on destination, weather conditions, customs processing, and carrier performance.

11. Damaged Shipments

If a package arrives visibly damaged, customers should retain all packaging materials and contact NVM Collects within 7 days of delivery.

Claims may require photographs of the package, shipping label, and contents.

12. Acceptance of Shipping Policy

By placing an order with NVM Collects, you acknowledge that you have read, understood, and agreed to this Shipping Policy.