Terms of service

NVM COLLECTS TERMS OF SERVICE

Last Updated: June 2026

Welcome to nvmcollects.com. By accessing this website or placing an order, you agree to be bound by these Terms of Service.

1.General

NVM Collects ("NVM Collects", "we", "our", or "us") sells trading card products, collectibles, accessories, and live Rip & Ship services through nvmcollects.com.

By placing an order, you confirm that you have read, understood, and agreed to these Terms of Service

2. Rip & Ship Products

Certain products offered on nvmcollects.com are designated as Live Rip & Ship products.

When purchasing a Rip & Ship product, you authorize NVM Collects to open the sealed product on your behalf during a livestream.

The contents of trading card products are randomized by the manufacturer. NVM Collects does not guarantee any specific pull, rarity, value, condition, grading outcome, or investment performance.

3. Qualifying Cards Shipped

For Rip & Ship orders, only qualifying hit cards, as determined by NVM Collects in its sole discretion, will be shipped.

Qualifying hit cards generally include:

• Pokémon ex cards
• Illustration Rare (IR) cards
• Special Illustration Rare (SIR) cards
• Ultra Rare cards
• Hyper Rare cards
• Full Art cards
• Trainer Gallery cards
• Character Rare cards
• Premium chase cards

Cards not qualifying as hits generally include:

• Common cards
• Uncommon cards
• Regular Rare cards
• Energy cards
• Code cards
• Bulk cards

By purchasing a Rip & Ship product, you acknowledge and agree that non-hit cards may be discarded, recycled, donated, retained, or otherwise disposed of by NVM Collects following the livestream.

4. Hold My Hits Program

NVM Collects offers a "Hold My Hits" service for customers who wish to combine multiple Rip & Ship orders into a single shipment.

Customers may request that qualifying cards be held and combined with future orders for up to ninety 30 days from their most recent purchase. To use the Hold My Hits service, customers should indicate their request in the order notes or otherwise notify NVM Collects.

Customers may request shipment of their held items at any time during the holding period. Requests for shipment should be included in the order notes of a new order or communicated directly to NVM Collects.

When multiple orders are combined into a single shipment, NVM Collects may refund excess shipping charges previously paid by the customer. Any shipping refunds will be determined based on actual shipping, packaging, insurance, handling, and fulfillment costs.

Customers are responsible for ensuring that their shipping information remains accurate and up to date. NVM Collects reserves the right to modify, suspend, or discontinue the Hold My Hits program at any time without prior notice.

5. Pack Art Variations

Product images are provided for reference purposes only.

Many Pokémon products are produced with multiple pack art designs. The product received will be the correct product purchased; however, the artwork shown on the website may differ from the artwork opened on stream.

Pack art variations do not constitute grounds for refunds, returns, exchanges, or disputes. 

6, Livestream Schedule

Orders are opened during scheduled livestreams.

Customers are responsible for monitoring NVM Collects social media channels, website announcements, and livestream schedules for opening times.

Specific opening times are not guaranteed.

Failure to attend a livestream does not qualify an order for refund, cancellation, exchange, or credit.

7. Card Condition Disclaimer

Cards are manufactured by third-party publishers.

NVM Collects is not responsible for factory defects, print lines, centering issues, edge wear, surface imperfections, manufacturing defects, or grading results.

8. Livestream Recordings

NVM Collects reserves the right to record, archive, store, publish, and distribute livestream footage.

Livestream recordings may be used as evidence of product openings, pack contents, pull results, order fulfillment, customer disputes, chargeback responses, promotional content, and business records.

9. Chargebacks and Disputes

Customers agree not to initiate chargebacks or payment disputes based solely on:

• Pull results
• Pack contents
• Pack art variations
• Card value
• Market fluctuations
• Grading outcomes
• Buyer remorse

NVM Collects reserves the right to provide livestream footage, shipping records, order records, and communications as evidence in response to disputes.

10. Limitation of Liability

NVM Collects shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the purchase or use of products or services.

11. Modifications

NVM Collects reserves the right to modify these Terms of Service at any time without prior notice.